Frequently Asked Questions (FAQ)
Returns and Exchanges
Q: Do you accept returns? A: We only accept returns for items that arrive damaged. If you receive a damaged item, please contact us at store@1stopcatshop.com within 7 days of receiving your order, and we will guide you through the return process.
Shipping Information
Q: Do you offer international shipping? A: Yes, we offer worldwide shipping. No matter where you are, you can enjoy our unique cat climbing shelves.
Q: Are there any shipping fees? A: For orders over $150, shipping is free worldwide. For orders below $150, shipping costs will be calculated during the checkout process based on your location and the weight of the items.
Q: How long does shipping take? A: Shipping times vary depending on your location and chosen shipping method. Once your order is placed, you will receive a confirmation email with tracking information. Please allow 1-3 business days for order processing before your items are shipped.
Ordering and Payments
Q: How do I place an order? A: Simply browse our collection of cat climbing shelves and select the items you'd like to purchase. Add them to your cart and proceed to checkout. Follow the prompts to provide your shipping and payment information.
Q: What payment methods do you accept? A: We accept major credit and debit cards, as well as PayPal, for secure and convenient payments.
Product Information
Q: Are your climbing shelves suitable for all cat sizes? A: Our climbing shelves are designed to accommodate a variety of cat sizes, from kittens to larger breeds. Each product description includes dimensions to help you choose the best fit for your feline friend.
Q: Are the climbing shelves easy to install? A: Yes, our climbing shelves come with detailed installation instructions and all necessary hardware. We strive to make the installation process as user-friendly as possible.
Q: Are the shelves made from real wood? A: Yes, we take pride in using high-quality real wood for our climbing shelves. Each shelf is crafted to ensure both durability and aesthetic appeal.
Contact Us
Q: How can I contact your customer support? A: If you have any questions, concerns, or need assistance, you can reach us at store@1stopcatshop.com. Our customer support team will be happy to assist you.
